FAQ (Frequently Asked Questions)
What colors do you offer for cremation "stones"?
I have a variety of color options available and most of these are shown in the listing photos. I can also do custom colors as requested by the customer. You are welcome to choose more than one color to be mixed. Please note that the color "stone" you receive may look slightly different from what is pictured due to differences in monitor screen coloring.
How do I let you know what color cremation "stone" I would like?
During checkout there will be a box labeled "Special Instructions For The Seller" and this is where you will specify the "cremation stone" color choice.
How long will it take to ship?
My current processing time is 5-8 weeks from the time I receive your ashes. This is the time it will take me to create your jewelry. It does not include shipping time. The delivery time will depend on the shipping method you chose at checkout.
Can I return my cremation jewelry?
Because these are all bespoke items, I cannot issue refunds under any circumstances. However, in the case of any issues with your order, please let me know right away and I will do everything in my power to make it right. My number one priority is to make sure you are happy with your jewelry. If a replacement item is decided upon between the customer and myself, then the original item will need to be returned to Soul Impressions before the replacement process begins.
Can I cancel my order?
Due to the nature of these being custom items, I do not allow order cancellations.
Do you guarantee your jewelry?
With normal wear, these pieces should last a very long time if you follow the recommended care as stated above. I can not be held responsible for changes to your jewelry due to normal wear and tear.
Please contact me if you run into a problem with your purchased item. I am always happy to work with you!
How do I care for my cremation jewelry?
These pieces are considered waterproof, but I do not recommend wearing them in chlorinated pools or salt water, or exposing them to chemicals (particularly cleaning supplies) or hand sanitizer. Please remove your jewelry before doing any of these things.
Please be aware that all resin has the tendency to slightly yellow over time. Please be advised of this and know that prolonged direct sunlight, UV lights, and cigarette smoke could speed this process. Yellowing will not likely be a problem with your jewelry, but it should be mentioned as these are made with an epoxy resin mix.
Please note that gold, gold filled, sterling silver, brass, and copper, all have a tendency to oxidize over time. A jewelry polishing cloth can be used to remove tarnish. Stainless steel will not tarnish.